K-T allows businesses to close the gaps they have in the processes, bringing incidents and problems to resolutions quickly. He shows how to design a program that fosters results that are profitable and sustainable throughout the organization. How to gain maximum alignment and understanding for your decisions from a diverse group of stakeholders 3. Critical thinking will be well-placed in decision making here. People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. Building partnerships with companies like ServiceNow allows them to embed the K-T methodology right into the toolset.
Invite more colleagues or close. Sign up for our free webinar to understand Disruptive Thinking to future-proof your organization. The information explosion continues to move at a rapid pace with no end in sight. Team members need critical thinking skills for communication, conflict resolution, decision making, problem solving, and self-management. Developing the right employee skills is key to being prepared.
How to gain maximum alignment and understanding for your decisions from a diverse group of stakeholders 3.
We empower you to solve problems. A possibility which is often stifled by the reality of the many hours critidal training required for a positive impact. Decisions are now based on whether an IT solution will simply meet a current business requirement or become an enabler to game-changing service levels.
What we can predict is that change will be a constant and will include many technological advancements. Historically, IT decisions were really based on whether or not a piece of code would work, or a hardware configuration would stand up to the load requirements of the business.
In this third installment of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization, we find out how to get your problem solving processes working on a much larger scale.
In this video, which is part two of a presentation from Dave Broenen of Cisco Systems telling kepher Cisco turned the tables to get profitable results from their support organization, we learn about the issues associated with case difficulty and how having robust problem solving processes can help get to the bottom of even the most difficult case. These processes were further tested and refined and resulted into the now known Kepner-Tregoe analysis methodology processes, namely the Situation Appraisal, Problem Analysis, Potential Problem or Opportunity Analysis and the Decision Analysis.
Before a pilot is given the keys to fly a passenger jet they spend many hours in a simulator preparing to avoid dire consequences. Tregooe the components of a multi-disciplined daily management system that includes items such as escalating morning meetings, operator standard work, leader role modeling via tyinking walks, simple reporting templates and even phone-based apps providing prompts, guidance, and governance in the palm of fhinking hand.
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Future of Thinking Series: Critical Thinking – Kepner-Tregoe
Suitable for for anyone in industry rtegoe IT who has to deal with supplier quality issues. Innovators are curious, they look for fresh approaches and tend to see a bigger picture than the world that is presented to them.
IT incidents such as major system outages or database security breaches often are triggered by a series of events, each seemingly harmless but, given a certain progression creating a perfect storm. Improved problem solving will also reduce your service and support delivery costs. Add to calendar Outlook iCal Htinking. The three parts of disruptive thinking: Hi, I thought this webinar was interesting and I wanted to share it with you.
It gives clarity to future thinking and allows you to clearly and rationally assess the impact of the decisions you are making.
A free version is included for KT workshop participants with premium versions available offering advanced kspner. Developing the right employee skills is key to being prepared. They work for our clients and here at Kepner-Tregoe. This video is the fourth and final part of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization. Recorded Jun 30 3 mins. Suitable for for anyone in industry and IT who has to deal with supplier quality issues.
Core benefits of the Kepner-Tregoe Foundation course include: Understanding the probable outcomes of all proposed actions gives a much better chance of the organization making a decision that will have a successful outcome.
How to set boundaries for groups while working in a collaborative thjnking making environment. Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges.
K-T is particularly known for its problem solving methodology, particularly in incident management, problem management and change management. Add to calendar Outlook iCal Google. You can now save presentations to a watch later list and revisit them at your convenience. Preventing problems does not happen automatically.
kepnwr Discover the components of a multi-disciplined daily management system that includes items such as escalating morning meetings, operator standard work, leader role modeling via daily walks, simple reporting templates and even phone-based apps providing prompts, guidance, and governance in the palm of your hand.
Critical thinking and collaboration based on Kepner-Tregoe principles provides ROI quickly and provides measurable and long-term improvement opportunities.